.hrt-wrap{max-width:760px;margin:0 auto}
.hrt-wrap *{box-sizing:border-box}
.hrt-hp{position:absolute!important;left:-9999px!important;width:1px;height:1px;overflow:hidden}

.hrt-notice{padding:12px 16px;border-radius:8px;margin:0 0 18px;border:1px solid transparent}
.hrt-notice ul{margin:0;padding-left:18px}
.hrt-notice-ok{background:#ecfdf3;border-color:#a6e9c3;color:#14532d}
.hrt-notice-error{background:#fef2f2;border-color:#f5b5b5;color:#7f1d1d}
.hrt-notice-info{background:#eff6ff;border-color:#b6d4fe;color:#1e3a8a}

.hrt-form .hrt-field{margin:0 0 16px}
.hrt-form label{display:block;font-weight:600;margin-bottom:6px}
.hrt-form input[type=text],.hrt-form input[type=email],.hrt-form select,.hrt-form textarea{width:100%;padding:10px 12px;border:1px solid rgba(0,0,0,.25);border-radius:8px;background:#fff;font:inherit;color:inherit}
.hrt-form input[type=file]{width:100%}
.hrt-form small{display:block;margin-top:4px;opacity:.7}
.hrt-req{color:#b91c1c}
.hrt-row{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
@media (max-width:600px){.hrt-row{grid-template-columns:1fr}}

.hrt-cats{border:0;padding:0;margin:0 0 18px;display:flex;flex-wrap:wrap;gap:12px}
.hrt-cats legend{font-weight:600;margin-bottom:8px;padding:0}
.hrt-cat{flex:1 1 200px;display:flex!important;align-items:center;gap:10px;margin:0!important;padding:14px 16px;border:2px solid rgba(0,0,0,.15);border-radius:10px;cursor:pointer;font-weight:600}
.hrt-cat:has(input:checked){border-color:currentColor;background:rgba(0,0,0,.04)}

.hrt-btn{display:inline-block;padding:11px 22px;border:0;border-radius:8px;background:#1d4ed8;color:#fff;font:inherit;font-weight:600;cursor:pointer}
.hrt-btn:hover{background:#1e40af}
.hrt-btn[disabled]{opacity:.6;cursor:wait}
.hrt-btn-secondary{background:#4b5563}
.hrt-btn-secondary:hover{background:#374151}
.hrt-actions{display:flex;flex-wrap:wrap;gap:10px}

.hrt-ticket-head{display:flex;flex-wrap:wrap;align-items:center;gap:10px;justify-content:space-between}
.hrt-ticket-head h3{margin:0}
.hrt-ticket-meta{opacity:.7;margin:6px 0 18px}
.hrt-badge{display:inline-block;padding:3px 11px;border-radius:999px;font-size:.85em;font-weight:600}
.hrt-badge-open{background:#fde8e8;color:#9b1c1c}
.hrt-badge-in_progress{background:#e1effe;color:#1e429f}
.hrt-badge-waiting{background:#fdf6b2;color:#723b13}
.hrt-badge-closed{background:#e5e7eb;color:#374151}

.hrt-thread{margin:0 0 22px}
.hrt-msg{border:1px solid rgba(0,0,0,.15);border-radius:10px;padding:12px 16px;margin:0 0 12px;background:#fff}
.hrt-by-staff{background:#f0f6ff;border-color:#bcd2f2}
.hrt-msg-head{margin-bottom:6px}
.hrt-time{opacity:.6;font-size:.85em;margin-left:8px}
.hrt-msg-file{margin-top:8px;font-size:.95em}